Caret DownFont Awesome Free 5.0.6 by @fontawesome - http://fontawesome.com License - http://fontawesome.com/license (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License)

GUILD CORPORATE HEALTH

Frequently asked questions

Questions answered about Guild Corporate Health 

Appointments are made via the online booking portal. Your employer will provide a QR code and/or URL to access to a dedicated online booking portal for the period of the program.

Yes, you will receive a confirmation email at the time of booking. You will also receive a reminder email 24 hours before the appointment (unless your appointment is within 24hours). If you do not receive a booking confirmation, please check your junk or spam email. Please note – you do not need to present a confirmation number at your appointment, it is useful if you need to make any changes to your existing appointment.

Yes, you can modify or cancel your appointment via the online booking portal. Click on ‘Changing an existing booking’ and enter the reference code located in your confirmation email. To change pharmacy location, you will need to cancel your original booking then make a new booking with your preferred pharmacy. You will receive a new email confirmation with the updated booking details.

Please let the pharmacy know at your earliest convenience and rebook at a more suitable time using the online booking portal. If your booking has already passed, you will simply need to go back online to create a new appointment. There is no penalty to you or your employer if you are unable to attend your original appointment.

The pharmacy will book an appointment for your second vaccination before you leave the pharmacy following your first vaccination. This will ensure that your second vaccination is booked with the correct interval between doses. If you received your first vaccination at another location, you can book your second vaccination online using the booking portal or by phoning the pharmacy.

As stated in the Guild’s Privacy Policy, all data relating to this Program will be stored securely. Data will be stored for the sole purpose of this Program and will not be disclosed to any third parties unless you express consent. Only relevant personnel from The Pharmacy Guild of Australia and your employer will have access to such data.

For clinical enquiries, please contact your participating pharmacist. You can find the pharmacy’s contact details on the online booking portal or in your confirmation email. For any other enquiries, please contact The Pharmacy Guild of Australia, on 13GUILD or email info@guildcorporatehealth.com.au

Guild Corporate Health COVID-19 Vaccination service

Unlike a conventional onsite vaccination clinic, getting your COVID-19 vaccination from your local community pharmacy means:


• You can get vaccinated at a participating pharmacy, near you, including rural and remote areas.

• You can get vaccinated at a time and date that suits you instead of being limited to certain clinic dates and times. Many community pharmacies are open for extended hours including evenings and weekends

Pharmacies approved to administer COVID-19 vaccines are currently providing the VAXZEVRIA® (previously AstraZeneca). SPIKEVAX® (Moderna) will be available in pharmacies in late September. The vaccines available through pharmacy may change as the vaccine roll-out progresses.

You will be vaccinated by a qualified pharmacist who has completed an accredited vaccination training program and the Commonwealth Government COVID-19 vaccination training.. All vaccinating pharmacists hold a current First Aid and CPR certificate and a certificate in anaphylaxis management. The pharmacist will administer the vaccine in accordance with the Australian Immunisation Handbook and the standards applicable in your state or territory. Pharmacists are experienced immunisation providers and have been vaccinating in Australia since 2014.

Prior to your appointment, make sure your details with Medicare are up to date. This will ensure your COVID-19 vaccination is uploaded correctly onto the Australian Immunisation Register, which will allow you to get an immunisation history statement once you are fully vaccinated. You can check or update your details via Medicare online through myGov, the Express Plus Medicare app or by calling Medicare.
If you have had another vaccine in the 7 days before your appointment, you will need to reschedule your appointment.  


Please remember to wear a face mask to your appointment, if required by your state or territory.

You should NOT attend a COVID-19 vaccination appointment if you are unwell with a fever, cough, runny nose or other symptoms that could be from COVID-19. Other reasons you should not attend your appointment include awaiting COVID-19 test results, you have tested positive with COVID-19 and are in isolation, are in quarantine, and are a close contact of someone with COVID-19.

As with all vaccination providers, the pharmacist is required to make a final assessment of your eligibility to receive a COVID-19 vaccination on the day of your appointment. This will include completing the pre-screening process and gaining your consent to complete the vaccination service. In addition, as at other vaccination clinics, the pharmacist will request that you remain in the pharmacy for 15 minutes to monitor you for side effects from the vaccination. Your vaccination details will be uploaded to the Australian Immunisation Register (AIR) as per legislation.

  • Photo ID
  • Medicare card
  • Information about any medical conditions, medications, allergies, bleeding disorders or immunocompromise
  • Details about any previous COVID-19 vaccine received (vaccine brand and date of vaccination)
  • Information about any past reactions to any vaccines
  • A face mask, if required by your state or territory

The vaccine is an injection that will be administered into your upper arm muscle. Following vaccination you must remain in the pharmacy for observation for at least 15 minutes.

Following vaccination you may experience common side effects such as pain or swelling at the injection site, a fever, sore muscles or joints, tiredness, headaches and chills. These will usually not cause any serious illness but if you are worried about them you can speak with your vaccination provider and they can advise you about what to do.
Serious side effects are very rare but require immediate medical attention. If you have any serious side effects, you should call Triple Zero (000) immediately. Serious side effects include:
o    trouble breathing/wheeze
o    a very fast heartbeat
o    fainting or falling down
o    a very bad headache that starts 4 days after vaccination, is not relieved by pain medication and gets worse when you lie down. Along with the headache you might also feel sick, vomit, have blurred vision and may have difficulty talking.
o    Seizures
o    Pain in your chest, leg or stomach that doesn’t go away
If you get any side effects, you can report these to the Therapeutic Goods Administration (TGA) or to your vaccination provider who will report them to the TGA on your behalf. Side effects can be reported at www.tga.gov.au/reporting-suspected-side-effects-associated-covid-19-vaccine

For further information:
Information for after your AstraZeneca COVID-19 Vaccination (click here)


A record of your vaccination will be uploaded to the Australian Immunisation Register and an immunisation history summary can be accessed via myGov once you are fully vaccinated.

The pharmacy will book an appointment for your second vaccination before you leave the pharmacy following your first vaccination. This will ensure that your second vaccination is booked with the correct interval between doses. If you received your first vaccination at another location, you can book your second vaccination online using the booking portal or by phoning the pharmacy.

No. The ATAGI advice states the preferred minimum interval between administration of COVID-19 vaccines and an influenza vaccination is 7 days.

Guild Corporate Health Flu Vaccination service

Unlike a conventional onsite flu clinic, program means:

  • Employees can get vaccinated at a participating community pharmacy, near them, including rural and remote areas.​

  • Employees can get vaccinated at a time and date that suits you instead of being limited to certain clinic dates and times. Many community pharmacies are open for extended hours including evenings and weekends.

The period of peak influenza circulation in Australia typically occurs between June and September, and it is recommended that vaccination occurs before the influenza season starts. Advice from the Australian Technical Advisory Group on Immunisation (ATAGI) may change slightly from year to year, but vaccination usually commences in April when vaccine stock becomes available.

The pharmacy will ask for proof of identity, which may include photo ID. There is no voucher or code system in place.

Vaccinations will be given by a qualified pharmacist who has completed an accredited vaccination training program. All vaccinating pharmacists hold a current First Aid and CPR certificate and a certificate in anaphylaxis management. The pharmacist will administer the vaccine in accordance with the Australian Immunisation Handbook and the standards applicable in your state or territory. Pharmacists are experienced immunisation providers and have been vaccinating in Australia since 2014.

No. As outlined in the Australian Immunisation Handbook, if the skin is visibly clean, there is no need to wipe it with an antiseptic (such as an alcohol wipe). Likewise, gloves and protective eyewear are not routinely recommended for immunisation providers. However, the pharmacist should wear gloves and eyewear if they are at risk of coming into contact with body fluids or if they have open lesions on their hands.

The Guild provides regular reports to show who has been vaccinated. If the employee has consented, a record of the immunisation will also have been uploaded to AIR, for future reference. However, if the employee wishes to keep a personal record of their vaccination, they can ask the pharmacist for a Record of Vaccination.

Besides the influenza vaccination, does the Guild Corporate Health Vaccination service cover any other vaccinations?

About the flu

Flu facts

  • Autumn is the best time to vaccinate 
  • People with flu are contagious 1–2 days before they exhibit obvious signs 

  • Illness may last 5–10 days 
  • You can’t get flu from the vaccine 
  • To maintain protection you need annual revaccination

Influenza (the flu) is a highly contagious viral infection of the respiratory tract. It spreads from person to person through the air by coughing or sneezing or by direct contact with the virus on other surfaces (e.g. people’s hands, hard surfaces). Symptoms of influenza are more severe than those of the common cold and can result in days off work and possible hospitalisation and death. Symptoms may include tiredness, high fever, chills, headache, coughing, sneezing, running nose, poor appetite and muscle aches.(1)

Annual vaccination offers effective protection against influenza. While it does not offer 100% protection, vaccination does decrease your chance of getting influenza and also reduces the severity of the symptoms if you do catch the virus.(2) Getting vaccinated also protects those around you, including pregnant women, babies and young children, older people and people with certain chronic health conditions.

Yes. Annual vaccination is recommended as immunity from influenza vaccination does not last longer than one season. The composition of the vaccine changes each year to protect against the most recent influenza virus strains.(1)

As the influenza season normally starts in June, with the peak usually falling around August, vaccinating from April allows individuals to develop immunity before transmission of influenza is commonly at its highest.(1)

There are very few people who are unable to receive the flu vaccination, it is important that you discuss your medical history and current medications with your pharmacist or other trusted health professional to assess whether the flu vaccination is suitable for you.

The strain of circulating flu virus changes from year to year and can even drift during the same season. Because of this change, the composition of the vaccine is updated each year.
Pharmacists vaccinating as part of the Guild Program use only the most current vaccines available, which is one of the reasons appointments are not available until late March or early April when vaccines for the upcoming season are released by the Therapeutic Goods Administration. Information for the current influenza vaccine composition for Australia can be found here - https://www.tga.gov.au/aivc-recommendations-composition-influenza-vaccine-australia    

All influenza vaccines currently available in Australia are associated with a very low incidence of side effects in adults. Vaccines, like all medicines in Australia, must pass stringent safety testing before being approved for use by the Therapeutic Goods Administration.(1)

Like with any medication, some people can experience mild side effects from the vaccine. Side effects may include: pain, redness, and swelling at the injection site, low grade fever, headache or muscle aches, tiredness and generally feeling unwell. Most side effects are short- lived (6-12 hours), however, you may also experience mild influenza-like symptoms for up to 48 hours as your immune system responds to the vaccine. It is rare for a severe allergic reaction to occur.(2) If you feel unwell after your vaccination, please see you pharmacist or doctor.

No vaccine is 100% effective, however, there is much evidence to show that the influenza vaccine provides a good level of protection against the virus in healthy people.(2)  The ability of the influenza vaccine to protect you depends on numerous factors such as your age and health status, as well as how similar the ingredients of the vaccine are compared to the seasonal influenza virus to which you may be exposed.(3) It is important to remember that even when the viruses are not 100% matched, the vaccine can still offer protection and prevent influenza-related complications (e.g. medical complications or hospitalisation).(4)

Yes. Vaccination is highly recommended even if you have had influenza before. There are many different strains of the influenza virus that change from year to year, so it is difficult to build immunity without a vaccination.(4)

Guild Corporate Health

Contact us now

COVID-19 vaccination for your staff has never been easier

Confirming form submission now.
  1. Immunise Australia Program. Influenza (Flu) [Internet]. Canberra: Department of Health; 2018 [updated 9/7/2019; cited 12/8/2019]. Available from: https://www.health.gov.au/health-topics/flu-influenza
  2. Health Direct. Flu vaccine FAQs [Internet]. Canberra: Department of Health; 2019 [updated April 2019; cited 13/8/2019]. Available from: https://www.healthdirect.gov.au/flu-vaccine-faqs
  3.  Centers for Disease Control and Prevention. How influenza (flu) vaccines are made [Internet]. Atlanta, GA: CDC; [updated 26/11/2019; cited 6/12/2019]. Available from: https://www.cdc.gov/flu/prevent/how-fluvaccine-made.htm
  4. Centers for Disease Control and Prevention. Key facts about seasonal flu vaccine [Internet]. Atlanta, GA: CDC; [updated 2/12/2019; cited 6/12/19]. Available from: https://www.cdc.gov/flu/prevent/keyfacts.htm

References